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Team Up with Us, and Grow Your Business

We have put together a talented and experienced team of technicians, quality control managers, and customer relation specialists to service your dental needs. Team up with us, and grow your business with happy satisfied patients who will refer their friends and family to you!

Send Your First Digital Case

Sending a digital case to R-Dent Lab has never been easier. Simply select your scanner below and follow the instructions to add R-Dent as the default destination on your preferred device.

3Shape TRIOS®

  • 1: Visit us.3shapecommunicate.com.
  • 2: Search [email protected] to find our lab and connect.
  • 3: Select R-Dent whenever sending files.

Align Technology iTero™

OPTION 1
  • 1: Select “Find a Laboratory” on your iTero Scanner or use lab locator at itero.com.
  • 2: Connect with R-Dent using our Company ID 2047.
  • 3: After connecting to us as a Lab, select R-Dent on your scanner when sending files..
OPTION 2
  • 1: Call 800-577-8767.
  • 2: Select Option 1.
  • 3: Request that R-Dent is added to your scanner using our phone number: 901-372-8020.
  • 4: After R-Dent has been added, restart your scanner.
  • 5: After connecting to us as a lab, select R-Dent on your scanner when sending files
OPTION 3

Download iTero’s Digital Troubleshooting Guide

Carestream

OPTION 1
OPTION 2
  • 1: Select Carestream Connect on your scanner and search for R-Dent Dental Laboratory or [email protected].
  • 2: Select R-Dent Dental Laboratory when submitting raw .STL files.

Dentsply Sirona Cerec®

  • 1: Create or login to your CEREC® Connect account.
  • 2: Select “MY CEREC CONNECT”
  • 3: Search for R-Dent as the Company Name. Check the box for R-Dent and select ADD to complete registration.
  • 4: Whenever submitting your case via CEREC®, select R-Dent from your list.

Medit

OPTION 1
  • 1: Visit meditlink.com/register and select “don’t have an account? Sign up.”
  • 2: Select the “Administrator” option under the category that best fits your business.
  • 3: Provide your information and check your email for a verification link. This email will also contain instruction to download the software.
  • 4: Select “Add New Partner” and search for R-Dent Dental Laboratory to start sending cases to our lab.
OPTION 2
  • 1: Export .STL, .PLY, or .OBJ files from scanner.
  • 2: Upload files through R-Dent’s file uploader, which can be found at rdentlab.com/send-a-case/upload-files/.

Planmeca®

  • 1: Select Find a Lab option on your scanner.
  • 2: Search for either R-Dent or [email protected].
  • 3: Add R-Dent Dental Laboratory.
  • 4: Select R-Dent Dental Laboratory when submitting scans.

Send Your First Traditional Case

Step 1

Download Promotional Rx Form

Step 2

View Estimated Turnaround Time

Step 3

Schedule Pick-Up

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Doctor Portal

Sign in to Doctor Portal to view, print, and pay statements and invoices, upload digital files, add to or modify case notes, and message customer service.
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Doctor’s Preference Guide

Receive $25 off your next R-Dent case when you include a completed doctor preference guide with your case. You may download, print, and complete our doctor preference guide by hand, or you may fill out our editable PDF online and print the completed form when you’ve finished.

DOWNLOAD GUIDE

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DIGITAL DENTISTRY

CONTACT US

  • Call: 901-372-8020
  • Text: 901-201-5336

7490 Bartlett Corporate Cove W, Bartlett, TN 38133

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9012015336

Request Supplies

R-Dent Dental Laboratory’s General Warranty

R-Dent Dental Laboratory warrants that all dental devices are made according to the doctor’s specifications and approval in the belief that the device will be useful and makes no other warranties including, but not limited to, any implied warrant of merchantability or fitness of a particular purpose. This Limited Warranty and Limitation of Liability will be extended with the presentation of a verified proof-of-purchase, which includes an original invoice number/date, patient’s name, and the original model. This limited warranty extends only to the original purchaser of a device and does not extend to patients or other individuals and/or entities to whom the device(s) is/are sold, implanted, inserted, or delivered. Subject to the return of a device that is placed and then fails, the lab will repair or remake the device without charge for the cost of materials and workmanship or credit the original price paid, at the lab’s option. Specific product warranties are sent with each individual case and is warranted against defects in workmanship and materials for the period specified from the delivery date.

What Is Covered:
◊  Repair or replacement of the product.

What Is Not Covered:
◊  Cash refund of prosthesis.
◊  Cost incurred for removal or reinsertion.
◊  Repairs resulting from accident, neglect, abuse, failure of supportive tooth or tissue structures, improper adjustments or improper dental hygiene.
◊  Incidental or consequential damages including inconvenience, lost wages, and pain and suffering.
◊  Implant cosmetic or precision attachment cases.
◊  Shipping costs for repairs.

Conditions Which Must Be Met For Warranty To Apply:
◊  Prosthesis must be inserted by a licensed practicing dentist.
◊  Patient must adhere to a semi-annual dental maintenance program (cleaning and exam) in the office of a licensed practicing dentist.
◊  Within the limitations of the warranty, the prosthesis, written work authorization and the Original Invoice must be sent to R-Dent Dental Laboratory.

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Available Hours: 7:30 am CST to 4:30 pm CST

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Phone: (901) 372-8020
Toll-Free: (877) RDENT4U